Customer service enquiries

If you have a customer service question please contact your EMS call centre:

EMS Network

EMS customers can track their EMS items: EMS tracking.

For answers to general EMS queries, EMS customers should contact the appropriate EMS Customer Service Department.

The operators marked with an asterisk * offer an EMS inward delivery service only.

Worldwide EMS Operators

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EMS Operators per region


Asia Pacific

Country or territoryEMS OperatorLogoMembers
AfghanistanAfghan Shaheen Post (EMS)Full member
AustraliaAustralia PostAustralia PostFull member
BangladeshBangladesh Post - EMSFull member
BhutanBhutan Post Express Mail ServiceBhutan Post Express Mail ServiceFull member
Brunei DarussalamBrunei Postal Services - EMSBrunei Postal Services - EMSFull member
CambodiaCambodia Post - EMSFull member
China (People's Rep.)China Postal Express&Logistics CorporationChina Postal Express&Logistics CorporationFull member
FijiPost Fiji Ltd.Post Fiji Ltd.Full member
French PolynesiaChronopostNon-member
Hong Kong, ChinaHongkong Post - SpeedpostHongkong Post - SpeedpostFull member
IndiaIndia Post - EMS Speed PostIndia Post - EMS Speed PostFull member
IndonesiaPT Pos Indonesia (Ltd) - EMSPT Pos Indonesia (Ltd) - EMSFull member
Iran (Islamic Rep.)Islamic Republic of Iran Post Co.Islamic Republic of Iran Post Co.Full member
JapanJapan Post Japan Post Full member
Korea (Rep.)Korea Post EMSFull member
Lao People's Dem. Rep.Lao ExpressFull member
Macao, ChinaMacao Post EMSMacao Post EMSFull member
MalaysiaEMS - Pos MalaysiaEMS - Pos MalaysiaFull member
MaldivesMaldives PostMaldives PostFull member
MongoliaMongol PostFull member
MyanmarMyanmar Posts & TelecommunicationsFull member
NauruNauru PostNon-member
NepalNepal Post EMSFull member
New CaledoniaNew CaledoniaFull member
New ZealandNew Zealand Post LimitedNew Zealand Post LimitedFull member
PakistanPakistan Express PostFull member
Papua New GuineaPost PNGPost PNGFull member
PhilippinesPhil Post - international Express Mail ServiceFull member
SamoaSamoa Post Express Mail ServiceFull member
SingaporeSingapore Post LimitedSingapore Post LimitedFull member
Solomon IslandsSolomon Islands Post EMSSolomon Islands Post EMSFull member
Sri LankaEMS Speed Post - Sri LankaEMS Speed Post - Sri LankaFull member
ThailandThailand Post EMSThailand Post EMSFull member
TongaTonga Post - EMS Full member
VanuatuVanuatu Post - EMSVanuatu Post - EMSFull member
Viet NamVietnam Express Mail Service CompanyVietnam Express Mail Service CompanyFull member

Asia Pacific

There are currently no broadcast for this region: Asia Pacific.

Asia Pacific

There are no key contact for the selected region.