Projects and Activities
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Since 1998, the Cooperative has launched a number of initiatives to assist members to improve their EMS service, for instance:
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The Audit and Measurement Programme
Through this programme, the EMS Cooperative measures the EMS performance of all postal administrations worldwide, whether or not they are a member of the EMS Cooperative. The audit results are published in quarterly and annual report cards, which only EMS Cooperative members receive. These report cards give members a powerful tool to enable them to control their own performance and compare their quality of service with that of other EMS operators. |
| Performance reviews To help members improve their quality of service, the EMS Cooperative carries out on-site performance reviews aimed at diagnosing operational problems and recommending workable solutions. |
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EMS symposiums for senior management
In 2011, the EMS Cooperative introduced a strategic platform for member senior management to discuss the future of EMS and share market development strategies and best practices. In 2015, over 219 senior managers contributed to five cross-border e-commerce symposiums hosted for all regions. In 2016, three EMS market development strategy symposiums for senior management will have been completed for the Europe, Caribbean and Asia-Pacific regions.
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EMS Training TRAINPOST www.upu-trainpost.com/eng/detail_cours8.htm |
| Customer Service System, Rugby–GlobalCSS, for international EMS inquiries Cooperative members have access to this Internet-based system, which provides an efficient and effective means of communication between other service departments. Rugby–GlobalCSS substantially reduces communication costs and improves EMS call centre service to customers. The EMS Cooperative's ‘EMS Customer Care Award’ takes place every year. The purpose of this award is to recognize high quality replies and requests sent through the system. |
| EMS Operational Guide and online database The EMS Operational Guide details all postal organizations offering an EMS service and also the delivery agents recommended by the Cooperative. All UPU members can access the EMS Operational Guide online with an EMS website password (request for password form). In addition, the online update offers the possibility to add further information on several areas, including the query mode which allows users to query specific information for selected EMS Operators. |
| EMS website Members have exclusive access to the full EMS Cooperative website. |
| EMS Standard Agreement The purpose of this Agreement is to establish terms and conditions, including detailed regulations which shall entirely govern the exchange of EMS items between the EMS operators who have signed it. This agreement is aimed at replacing bilateral framework agreements. The relationships of all signatory EMS operators will be governed by the agreement. |
| OAG Cargo Flights System Only members have free access to online flight information through the Internet to assist in route planning. |
| EMS Performance Award On the basis of the Audit and Measurement Programme results, Cooperative members that achieve high levels of delivery performance are recognized by Gold, Silver and Bronze EMS Performance Awards. EMS Cooperative members achieving the highest delivery performance are recorded in the EMS Hall of Fame. |
| EMS Pay-for-performance Plan The Plan is a system of basing payment on performance rewards for EMS Cooperative members who provide a satisfactory delivery service. |
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EMS regional coordination
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| EMS Cooperative meetings Members have the opportunity to share their views on EMS and the direction of the EMS Cooperative at its annual General Assembly and workshops. |