Customer service enquiries

If you have a customer service question please contact your EMS call centre:

Tracking service

EMS tracking

To track your EMS item, please enter your 13 digit item number (e.g. EZ987654321XX) which is given to each EMS item. Multiple EMS item tracking is also acceptable. If you do not know the EMS item number, you can obtain this from the sender.​


EMS does not intervene in service issues between Posts and their customers >> disclaimer. Thank you for your understanding. For more information >>